Each item is made to order and packed with care. Please allow 2–3 weeks for shipping.

Yes — but only within 3 days of purchase. Just send us an email with your order number and we’ll take care of it.

All sales are final after the 3-day cancellation window. Please double-check your order (item measurement and size) before placing it.

Yes! We love sending our creations worldwide. Please note shipping times may be longer outside the U.S.

The easiest way is to email us at gypsophilaco@gypsophilaco.com
We do our best to reply within 24–48 hours.

Many of our pieces are handmade or embroidered with traditional techniques, which is why they need extra time to prepare before shipping.

Absolutely! Just add a note at checkout, and we’ll wrap it beautifully and leave out the receipt.

Yes! All of our items that are large enough to meet hallmarking requirements will be officially hallmarked. Extra-small pieces may not carry a hallmark due to size limitations, but rest assured the material quality is guaranteed.

We are proudly based in California, USA. While all orders are shipped from here, we currently do not offer local pickup — thank you for understanding!

Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package. You can also log in to your account on our store and view the latest tracking updates under My Orders. Please note that it may take 24–48 hours for tracking information to update after your order has been dispatched.

At the moment, we do not offer personalized or custom jewellery services.

The “k” stands for karat, which measures the purity of gold out of 24 parts:

24k gold:99.9% pure gold (rich yellow color, softest, often used in fine or traditional jewellery).
18k gold:75% gold + 25% alloy (luxurious, durable, good balance of purity and strength).
14k gold:58.5% gold + alloy (popular for everyday wear, strong and affordable).
10k gold:41.7% gold (very durable, lighter in color, most affordable option in real gold).
9k gold:7.5% gold (commonly used in some countries, durable, paler tone).
The lower the karat, the more alloy metals are mixed in, which makes the piece harder and more durable but slightly less rich in gold color. Higher karats are softer, richer in color, and more valuable.

We do not carry gold-filled or gold-plated products. All our jewelry is made from real gold. If you have a metal allergy, we recommend carefully checking the product description and choosing higher karat gold pieces (e.g., 18k or 24k) to reduce the risk of irritation.

No, solid 24k and 18k gold jewelry does not tarnish, although it may develop a natural patina over time. Proper storage and occasional cleaning help maintain its shine.

Each piece is hallmarked if the size allows, indicating its karat (e.g., 24k or 18k). Small items that cannot be hallmarked still meet the stated purity standards.

Avoid harsh chemicals (e.g., bleach, chlorine).

Store pieces separately to prevent scratches.
Clean gently with mild soap and water or a soft polishing cloth.

Yes! Gift cards are available and a perfect way to let someone choose their favorite piece.

If your jewelry gets damaged, we recommend taking it to a local professional jeweler for repair. They can safely handle gold pieces and restore your jewelry without compromising its quality.

The “g” stands for grams, which measures the weight of the gold in the piece. A higher gram weight usually means a heavier and more substantial piece, but it does not change the ring size or overall dimensions — it simply affects thickness, weight, and feel. Lighter pieces may feel more delicate, while heavier pieces feel sturdier on the hand or wrist.

Whether a piece is hollow or solid depends on its gram weight. Lighter pieces may be hollow to achieve a delicate look while keeping them wearable, whereas heavier pieces are typically solid gold. We always specify the weight in the product description so you know exactly what you’re getting.